Please note: you may only initiate a 'refund request' if your registration is still 'awaiting approval'. If your registration is already 'approved' and you wish to request a refund, you must submit a de-registration and refund request. To do so, please navigate to the relevant article here.
1. Go to playfootball.com.au. Sign in to your Football Network account
Once you sign in, your name will appear in the top-right hand corner. Please hover over your name and select, 'My Account' again.
2. Select 'Manage My Registrations'
3. Sign in to PlayFootball
Please note: if you have created your account using Google, you must select 'Sign in with Google'
4. Select 'My Registrations'
5. Click on the 3 dots of your registration and select 'Refund Request'
If you are requesting a refund on behalf of a family member and cannot view their registration, you may need to invite them as a 'family member' in your account. To do so, please navigate to the relevant article here.
6. Select the reason for the refund request
7. Add a note or comment for the request
8. Select 'Submit Request'
9. Your refund request has been submitted successfully for approval
Your refund request now needs to be acknowledged by all organisation levels prior to you receiving funds back (your club, association, member federation and Football Australia). Once acknowledged, the refund will be processed by Football Australia.