If you are receiving the error message below when attempting to reset your password, despite having made registrations under the email you will likely need to sign in with Google. 


If you are still not able to sign in with Google, you will need to create a new account.



"This email address is not associated to an active account. To activate please Verify your account"



If you have successfully signed in but there is no profile linked to the login, you will need to claim or create your participant record. 


To claim an existing PlayFootball profile, please see the support article Participant - Claiming a participant record.


If you have never created a PlayFootball profile, please see the support article Participant - Creating a Participant Record. 




If you experience issues verifying your PlayFootball account, you can either submit a support ticket by clicking here or using our contact details below.