We are working on isolating and fixing every issue that we're aware of. Some issues might not be listed here. We characterise Known Issues as follows:
- We can consistently reproduce an issue or unexpected behavior.
- We are actively working towards a fix to correct the behavior.
- The issue has been reported by a significant number of users/support cases.
Please lodge any issues with our support team at support@playfootball.com.au
All issues that are being experienced should be raised to the support team and should include:
- Club Name
- Impacted user (Admin/Participant)
- Details of steps taken
- Screenshots or Screen recordings
| Date | Issue | User Impacted | Impact | Status* | Workaround | Photo (Click to enlarge) |
| 16/02/2024 | Unable to pay club fee regardless of payment option selected | Participants | When a Club creates a product with upfront fees the system defaults the club portion to 'Offline' during payment if governing body fees are all $0. |  | ||
| 16/02/2024 | Participant unable to submit rego due to ineligibility toast | participants | The participant is not able to register through the system. This error message is a complete blocker and there is no workaround. | Fixed | ||
| 26/02/2024 | Participants receive an email informing them they are blocked | Participants | Participants receive an email indicating they are blocked after their registration has been activated | Fixed |  | |
| 27/02/2024 | Nationality/Country of Birth Error | Participants | Users can't complete Step 2 of registration for linked profiles due to the required fields, nationality, and country of birth being grayed out and unfilled, preventing registration submission | Fixed |  | |
| 27/02/2024 | Product URL Error | Participants | Clicking on a product URL without prior sign-in doesn't lead directly to the product. Most first-time users won't be signed in | Users should log into their participant account and then paste the provided URL into their browser. |  | |
| 27/02/2024 | Emergency Contact Details Jumbled Up Error | Participants | In Step 3 of registration, when a profile is claimed, fields like 'first name', 'surname', 'phone number', and 'email' are mixed up. | Reordering is needed to continue registration |  | |
27/02/2024 | NULL Emergency Contact Other Section Error | Participants | In Step 3 of registration, if a profile is claimed, the phone number under "Emergency Contact - Other" shows as "NULL". | Participants must remove "NULL" to proceed |  | |
| 27/02/2024 | Placeholder photos, depicting an AI photo of a girl, are recorded on participants' profiles | Participants | Placeholder photos are displayed on participants' profiles when they haven't uploaded a photo during the registration process | Participants should upload a photo during the registration flow |  | |
| 28/02/2024 | Redirect club from current PF Finder to Lets PF | Participants | Fixed | |||
| 28/02/2024 | Logic in system to finish registration when fee is $0 | Participants | Fixed | Participants can now submit registration when fees are | ||
| 5/03/2024 | Participants who have an existing account with the “Google Social Login” are unable to access the new system. | Participants | Contact support | |||
| 5/03/2024 | “You are not eligible for this product” error message - We have noticed that this error appears in the self reg flow when a participant goes back to check their details after getting to step 6 (the review stage). | Participants | Monitoring | Usually occurs when participant has too many draft registrations. Deleting these drafts can unblock this error message. | ||
| 11/03/2024 | Email sent when inviting Family member directs to wrong link | Participants | Fixed | |||
| 12/03/2024 | No option for 'Homeschooled or Not applicable' in schools list | Participants | In progress | |||
| 12/03/2024 | When club provides 1 payment option, the payment screen does not select the payment option and defaults to pay for all fees | Participants | Fixed | |||
| 7/03/2024 | Voucher code uses not reflecting whether they have been redeemed or not | Admins | Clubs are not able to track who has used what voucher & the redeemed/uses amount does not reflect correctly | In progress | ||